1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Identity Information: Date of birth, Social Security Number (SSN), Individual Taxpayer Identification Number (ITIN)
• Government Documents: Passport, driver’s license, or other identification documents
• Financial Information: Payment card information, bank account details (processed securely through third-party processors)
• Account Information: Username, password, security questions

1.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, links clicked, search queries
• Location Information: General location based on IP address (with your consent)
• Cookies and Similar Technologies: To enhance your experience and analyze usage patterns

2. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Legal Basis
Process ITIN applications and related services	Contract performance, Legal obligation
Verify your identity and prevent fraud	Legitimate interest, Legal obligation
Communicate with you about your account and services	Contract performance, Legitimate interest
Send important updates and notifications	Contract performance, Legal obligation
Process payments and billing	Contract performance
Improve our services and develop new features	Legitimate interest
Comply with legal and regulatory requirements	Legal obligation
Protect against fraud and security threats	Legitimate interest, Legal obligation

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Processing payments and financial transactions
• Providing customer support and communication services
• Hosting and maintaining our systems
• Conducting security and fraud prevention
• Analyzing website usage and performance

3.2 Legal Requirements

We may disclose your information when required by law, including:

• Compliance with tax laws and regulations
• Response to legal process or government requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Security Monitoring: Continuous monitoring for security threats and vulnerabilities
• Regular Audits: Periodic security assessments and penetration testing
• Employee Training: Regular security awareness training for all staff

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Protect against fraud and security threats

When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Correction and Updates

You can request correction of inaccurate or incomplete information.

6.2 Deletion

You can request deletion of your personal information, subject to legal and regulatory requirements.

6.3 Opt-Out of Marketing

You can opt out of marketing communications while still receiving important service-related messages.

6.4 Data Processing Restrictions

You can request restrictions on how we process your information in certain circumstances.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and advertisements
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

8. Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

10. Contact Us

11. Complaints

If you have concerns about our privacy practices, you may file a complaint with:

• Our Data Protection Officer at [email protected]
• Your local data protection authority
• Relevant regulatory bodies in your jurisdiction